Before a quotation is accepted
A car owner can cancel an open request from its details screen, closing its quotations. Workshops can withdraw an unaccepted quotation. Open requests expire after seven days, and quotations are time-limited.
After a booking is created
Either participant can cancel a booking before completion through the booking controls. Contact the other party promptly, especially if a visit or work has already started. A cancelled booking does not reopen the repair request; create a new request if you still need offers.
Completed jobs cannot be cancelled or restarted in the current workflow. Contact the workshop and support if there is an issue after completion.
Payments and refunds
AutoJGR does not currently process repair payments, collect deposits or issue repair refunds. Agree the payment method, parts costs, inspection fees, cancellation charges if any, and any warranty directly with the workshop before work begins.
Any refund for a payment made to the workshop must be discussed with that workshop. Keep your receipt and agreed scope. Do not assume a platform cancellation automatically cancels a separate payment obligation or produces a refund.